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Job Description

Payleven is a rapidly expanding pan-European mobile payment startup. Our ambition is to revolutionize payments industry and allow a whole range of small businesses to benefit from access to competitively priced card payment solutions.

We are a venture company of Rocket Internet, the largest and most successful global incubator – having built over 100 companies in 43 countries. In total, Rocket Internet ventures have more than 10,000 employees worldwide. Recent highlights include the creation of Groupon International and eBay Germany. The founders behind Rocket were also early investors in Facebook, LinkedIn, and Zynga.

We would like to take on an outstanding Customer Relationship Manager to work in our central London office in Oxford Street to help build and maintain relationships with our expanding community of clients. We are looking for someone who is highly organised and has excellent communication skills. Understanding the customer needs and feeding all relevant information back to team is utmost important, not only to improve our product but the whole business.

Skills & Experience

Creative problem solving
Excellent verbal and written communication skills
Strong attention to detail
Friendly, fair, committed and a positive can do attitude
Reliable and flexible attitude with ability to take initiative

Responsibilities

Become a payleven product expert, who knows the system inside- out and can provide advice& best practice support internally and externally
Keeping our customers happy by providing email/ phone/ chat support
Working closely with the product and the tech team to raise bugs/ issues and on fixing these
Working with the team in UK as well as abroad to continually review/ question/ challenge and improve all customer service processes
This is a position for an individual who enjoys solving problems and working in a fast paced work environment where excellence is part of daily routine.

 


About Payleven

The payleven storyAt payleven we are shaping the future of cashless payments together with our customers. We offer a flexible and secure solution with transparent costs for the day-to-day running of small and medium-sized businesses. Our payment solution lets you focus on important business decisions, secure in the knowledge that your finances are in order. For us, customers are a key priority and our local customer service agents are constantly on hand to help you.Founded in 2012 by an experienced team of technology and payments industry experts, payleven is the leading provider of mobile card payments, with over 100 employees in 10 countries. Our customer base ranges from the bakery around the corner, to fine dining restaurants in town and from the locksmith at your own front door, to your trusty local hair salon..
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